What to Do When Your Security Alarm Goes Off
Introduction
Having a home security system is one of the best ways to protect your property, family, and belongings. However, no security system is 100% foolproof, and false alarms can occur for various reasons, such as a glitch in the system or accidental tripping of the sensors. When your security alarm goes off, it can be a scary experience, but there are steps that you can take to ensure your safety and minimize damage.
Step 1: Verify if the Alarm is Real
The first thing to do when your security alarm goes off is to verify whether it's a real alarm or a false alarm. Check the alarm control panel to see which sensors have been triggered. If it's a false alarm, you can disarm the system by entering your security code. If you're not sure whether it's a real alarm or not, call your monitoring company to inform them of the situation and whether you need emergency assistance.
Step 2: Assess the Situation
Once you have determined whether it's a real alarm or a false alarm, assess the situation. If it's a real alarm, you need to determine where the intruder is and whether you and your family are safe. If you see any signs of forced entry, such as broken windows or doors, stay out of the house and call the police immediately. If you suspect that the intruder is still inside, leave the premises immediately and call the police.
Step 3: Call for Help
If it's a real alarm and you require emergency assistance, call 911 or your local police department. Provide them with your name, address, and the nature of the emergency. If you have a monitored security system, the monitoring company may also contact the police on your behalf.
Step 4: Wait for the Police
Do not enter your home until the police arrive and give you the all-clear. Once they arrive, provide them with any information that you have regarding the situation, such as signs of forced entry or any suspicious activity that you may have observed.
Step 5: Document the Incident
After the incident has been resolved, document everything that happened. Take pictures of any damage or signs of forced entry. Keep a record of your interactions with the police, monitoring company, and insurance company. This documentation will be useful if you need to file a claim with your insurance company or if you need to provide evidence in court.
Conclusion
Experiencing a security alarm going off can be a stressful and scary experience, but by following these steps, you can ensure your safety and minimize damage. Remember to verify whether it's a real alarm or a false alarm, assess the situation, call for help, wait for the police, and document the incident. If you have any questions or concerns about your home security system, contact your security provider for guidance and assistance.